One operator. Every part of your operations.
I lead operations, build the AI and automation that run them, and step in when a project goes sideways. Everything is hands-on, with your team.
Senior operations leadership, scaled to what you need this month.
A full-time COO isn't the right move yet, but the business needs one. I plug in at the executive level and own the operational side, from a few hours a week to close to full time depending on where we are in the work.
- Operating rhythm. Weekly scorecards and leadership meetings that end in decisions.
- KPIs and dashboards. Every location's numbers in one place, updated without anyone asking.
- SOPs your team follows. Written, trained, and checked.
- Hiring and team structure. The right people in the right seats, each with a number they own.
- AI and automation, included. Agents and workflows built into the systems as we go.
What lands on your desk every Monday
How the time shifts across an engagement
Typical shape. Heaviest while we build, lightest once your team runs it. Your plan is scoped on the first call.
30 to 90 days
typical first engagement
Up to 12 months
for longer build-outs and multi-site rollouts
Hours to full time
flexes with the phase of the work
Give your people back 1 in 5 hours.
Every team has skilled people doing work a machine should do. I start with a talent-waste audit, find where the hours go, and build the agents and automations that take that work off their plate. You own everything I build.
- Talent-waste audit. A time study that shows where your team's hours actually go.
- AI voice agents. Every call answered, booked, and rescheduled, 24/7.
- Intake and paperwork. Forms, insurance details, and reminders sent and chased automatically.
- Reporting. Dashboards and scorecards that build themselves.
- Follow-up. No-shows, lapsed customers, and unpaid balances worked without staff time.
INSIDE A COO RETAINER
Built into the operating system
Agents and automations go in as part of the Action phase, alongside SOPs and KPIs.
ON ITS OWN
A standalone AI build
Already have operations leadership? I run the audit, build the agents, train your team, and hand them over.
AFTER HANDOFF
Managed and improved
Optional ongoing support to monitor, tune, and add new agents as the business grows.
When a project is late, over budget, or losing the team's confidence.
Most failing projects don't fail because of the technology. The cause is usually unclear requirements, weak communication, or no one owning the outcome. That's fixable, and it's the work behind the Rescue My Project™ method, used on 150+ projects.
- Health audit. What's really happening versus what the status report says.
- Root-cause analysis. The real reason it stalled.
- Recovery plan. Scoped to your timeline and budget.
- Hands-on recovery. I lead the course correction with your team.
- Lessons learned. So it doesn't happen again.
How fast it starts
Health audit underway within a week.
Rescue work is time-sensitive, so it jumps the queue. The first call tells us whether it's a stabilize-and-hand-back job or a full recovery.
The same four steps, whatever you hire me for.
You always know where we are, what's next, and what you'll have at the end.
Assess
Diagnose how the business really runs, including a time study to baseline talent waste.
Align
Agree on priorities, owners, and the scorecard we'll judge success by.
Action
Build and install the systems, SOPs, and AI agents with your team.
Affirm
Re-measure against the baseline, lock in results, and hand off.
Not ready to talk yet? Take the free MTI OS assessment and see where your operations stand.
Take the free assessment“I do the work with your team, and I leave the know-how behind when I go.”
Running a healthcare organization?
This work runs under Rescue Health Partners, built for clinics, practice groups, and healthcare investors.
Straight answers.
Book a 30-minute operations review.
Tell me how the business runs today. You'll leave the call with the 3 things slowing you down and what I'd fix first. No pitch deck.